{"id":609,"date":"2023-08-16T19:16:51","date_gmt":"2023-08-16T19:16:51","guid":{"rendered":"https:\/\/new.maradentroperu.com\/?page_id=609"},"modified":"2023-08-16T19:18:36","modified_gmt":"2023-08-16T19:18:36","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/maradentroperu.com\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid contactFormStyles\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/609#wpcf7-f6-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/609#wpcf7-f6-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"formFieldsGroup\">\n\t<h2>1.- Datos de la persona que presenta el reclamo:\n\t<\/h2>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombres: *\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"twoRows\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-last-name-1\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Apellido paterno: *\" value=\"\" type=\"text\" name=\"your-last-name-1\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-last-name-2\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Apellido materno: *\" value=\"\" type=\"text\" name=\"your-last-name-2\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n: *\" value=\"\" type=\"text\" name=\"your-address\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-departamento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Departamento: *\" value=\"\" type=\"text\" name=\"your-departamento\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"twoRows\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-city\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ciudad: *\" value=\"\" type=\"text\" name=\"your-city\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-distrito\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Distrito: *\" value=\"\" type=\"text\" name=\"your-distrito\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"twoRows\">\n\t\t<p class=\"selectField\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-document-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-document-type\"><option value=\"\">Tipo de documento de identidad: *<\/option><option value=\"DNI\">DNI<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-document-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00famero de documento: *\" value=\"\" type=\"text\" name=\"your-document-number\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"twoRows\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Correo electr\u00f3nico: *\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"phone\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono: *\" value=\"\" type=\"text\" name=\"your-phone-number\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-underage\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"your-underage[]\" value=\"Menor de edad\" \/><span class=\"wpcf7-list-item-label\">Menor de edad<\/span><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"formFieldsGroup\">\n\t<h2>2.- Informaci\u00f3n del bien contratado:\n\t<\/h2>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-service-product\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"your-service-product\" value=\"Servicio\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Servicio<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"your-service-product\" value=\"Producto\" \/><span class=\"wpcf7-list-item-label\">Producto<\/span><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"twoRows\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00famero de pedido o de comprobante de pago: *\" value=\"\" type=\"text\" name=\"your-order-number\" \/><\/span>\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-service-cost\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Monto reclamado: * S\/\" value=\"\" type=\"text\" name=\"your-service-cost\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-service-description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Detalle: (Describir el producto o servicio) *\" name=\"your-service-description\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"formFieldsGroup lastGroup\">\n\t<h2>3.- Detalle de la reclamaci\u00f3n\n\t<\/h2>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-complaint-type\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"your-complaint-type\" value=\"Reclamo\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"your-complaint-type\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"generalText\">\n\t\t<p><strong>Reclamo:<\/strong> Disconformidad relacionada a los productos o servicios.\n\t\t<\/p>\n\t\t<p><strong>Queja:<\/strong> Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\n\t\t<\/p>\n\t<\/div>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-complaint-description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Detalle: (Describa su situaci\u00f3n) *\" name=\"your-complaint-description\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-complaint-request\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pedido: (Describa su solicitud) *\" name=\"your-complaint-request\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"disclaimer\">\n\t\t<p class=\"obligatoryText\">(*) Campos obligatorios.\n\t\t<\/p>\n\t\t<h3>T\u00e9rminos del libro de reclamaciones\n\t\t<\/h3>\n\t\t<ul>\n\t\t\t<li>\n\t\t\t\t<p>Al ser un reclamo virtual su caso ser\u00e1 derivado al \u00e1rea de atenci\u00f3n al cliente, a fin de dar una respuesta dentro del plazo establecido legalmente.\n\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\t<p>El proveedor deber\u00e1 dar una respuesta al reclamo en un plazo no mayor de treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n con el consumidor.\n\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\t<p>El formulario del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo.\n\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t\t<li>\n\t\t\t\t<p>Las comunicaciones respecto al reclamo se realizaran a trav\u00e9s de correo electr\u00f3nico brindado.\n\t\t\t\t<\/p>\n\t\t\t<\/li>\n\t\t<\/ul>\n\t<\/div>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"policies\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"policies\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Aceptar <a href=\"\/en\/politicas-de-privacidad-y-confidencialidad\/\" title=\"Pol\u00edticas de privacidad\" target=\"_blank\">pol\u00edticas de privacidad<\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"warranty\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"warranty\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Estoy conforme con los t\u00e9rminos del reclamo mencionados en el apartado superior.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div>\n\t\t<p>Se enviar\u00e1 un correo electr\u00f3nico con una copia de sus respuestas a la direcci\u00f3n brindada. (Verificar spam)\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"submitButton\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"ENVIAR\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"1.- Datos de la persona que presenta el reclamo: Tipo de documento de identidad: *DNIPasaporte Menor de edad 2.- Informaci\u00f3n del bien contratado: ServicioProducto 3.- Detalle de la reclamaci\u00f3n ReclamoQueja Reclamo: Disconformidad relacionada a los productos o servicios. Queja: Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"LibroDeReclamacionesPage","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-609","1":"page","2":"type-page","3":"status-publish","5":"entry"},"_links":{"self":[{"href":"https:\/\/maradentroperu.com\/en\/wp-json\/wp\/v2\/pages\/609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maradentroperu.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maradentroperu.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maradentroperu.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maradentroperu.com\/en\/wp-json\/wp\/v2\/comments?post=609"}],"version-history":[{"count":3,"href":"https:\/\/maradentroperu.com\/en\/wp-json\/wp\/v2\/pages\/609\/revisions"}],"predecessor-version":[{"id":612,"href":"https:\/\/maradentroperu.com\/en\/wp-json\/wp\/v2\/pages\/609\/revisions\/612"}],"wp:attachment":[{"href":"https:\/\/maradentroperu.com\/en\/wp-json\/wp\/v2\/media?parent=609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}